"When “CALM DOWN!” Doesn’t Cut It: How to De-escalate Conflict"

Encountering difficult people in the workplace is nothing new to multifamily professionals. Whether you are mild-mannered or short-tempered, keeping your cool amid conflict is a skill that can be mastered. In this interactive session, you’ll learn the dos and don’ts of de-escalating conflict and techniques that can easily be used to turn confrontation into compromise. Join Multifamily Maven, Katie Rigsby, CAPS to:

 ✓ Learn how to anticipate a potential conflict

✓ Identify the necessary skills for de-escalating conflict

✓ Obtain self-regulation techniques

 ✓ Gain tips for handling hot-button issues

This event is sponsored by GUARANTEE RESTORATION.